About The Event
- Chatbots
- Voice Tech
- Virtual Assistant
- Conversational Design
Human communication has significantly transformed since our existence, from making abnormal noises and non-verbal gestures to facial expressions and precise language; we have diverse forms of communication. Conversations between humans and machines can be complex, as there are certain drawbacks, such as a lack of a humane touch, context flow, and a natural-sounding response. Conversational AI goes above and beyond basic answering and standard text messaging it interprets text and speech with the help of natural language processing, automated speech recognition, advanced dialog management, deep learning, and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses.
Present-day AI-integrated chatbots possess the ability to have a complete dialogue with humans, offering them the essence of human understanding. These advanced chatbots have enhanced the customer service experience and are currently expanding into numerous industries. For brands tasked with upgrading their customer experience by driving personalization and efficiency, Conversational AI is the key to achieving these objectives.
Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.
Speakers & Attendees
Sponsors & Partners
Event Gallery
Testimonials
Mimin proudly sponsored the Conversational AI & Customer Experience Summit in Kuala Lumpur. This 2-day networking event was a thrilling experience for Mimin.
Mimin
Although it happened just for 2 days, such conferences are key to learning and transmitting awareness on AI and it's application.
Flomoney
Bibek Behera
We’re making a NICE impact at Conversational AI & CX Summit 2023 (Hilton Petaling Jaya MY)!
Nice
Mandy Ng
Thank you, Altrusia for believing in the power of AI and letting me be a part of this journey.
Foodpanda Malaysia
Angeline Loh
It was therefore wonderful to participate, listen to and learn from experts and practitioners with real life experiences in leveraging of #conversationalai at the Altrusia #ConversationalAI #Conference at Kuala Lumpur. Thank you Altrusia for the opportunity to learn and share.
NITI Aayog GOI
Ramanan Ramanathan
Event brought together professionals from across Asia to discuss the latest trends in conversational AI and customer experience. The summit was packed with informative sessions.
Air Selangor
Baleign Agil
It was an exciting first day to be part of the delegates at the Conversational AI & Customer Experience Summit here in KL representing NMQ Digital.
NMQ DIGITAL
Ammar Zahrol
We were glad to be part of #CACES 2023 and showcase our offerings alongside industry experts. Thank you altrusia for having us!
Infobip
We're excited to be here as a proud startup partner at #CACES2023. This summit provided us with invaluable networking opportunities, allowing us to connect and collaborate with industry leaders, experts, and potential partners.
Nuacem AI
Immersive experience at the Conversational AI Summit! I've gained valuable insights into the future of AI-powered conversations. Thanks Altrusia for bringing together brilliant minds.