Behind the Mic

Conversations with the leaders on our stages about AI, digital transformation and customer experience.

6 October 2026 · 7 min read

Balancing AI and Empathy: Arian Achmad Prasetio, Head of Customer Service on Building Better Customer Experiences

Arian Achmad Prasetio is a customer experience leader with 19 years of experience across diverse industries, including telecommunications, e-commerce, ride-hailing, fintech, and…

Arian Achmad Prasetio

42 interviews, newest first

28 September 2026

Behind the Mic: Dewantoro Bimo

Dewantoro Bimo, Marketing VP, Telin (PT Telekomunikasi Indonesia International)

22 September 2026

Beyond Automation: Reimagining Customer Service with AI and Human Connection with Christian Berends, Global Customer Service Leader

Christian Berends

17 September 2026

Designing Customer Experiences Around Human Needs : Wei Jie Kwan, VP of customer success and business insights at NETS on Behind the mic

Kwan Wei Jie

2 September 2026

Where Technology Meets Empathy: Grace Vita on the Future of Customer Experience

Grace Vita

24 August 2026

Where Technology Meets Experience: Alexander Zulkarnain, CMO at Taman Safari on the Future of Destination Marketing

Alexander Zulkarnain

17 August 2026

Building Trusted AI for the Future of Healthcare with Shigeto Miyamoto, APAC Digital & AI Transformation | AI Governance | Japan–ASEAN Business

Shigeto Miyamoto

10 August 2026

Leading Customer Experience with Clarity, Data, and AI: A Conversation with Sandra Samuel, Head of Customer Service at Ninja Van

Sandra Samuel

3 August 2026

Leading Customer Experience in the AI Era: An Exclusive Interview with Dr. Angel Lo, Director of Marketing Communications, APAC at Olympus

Dr Angel Lo

21 July 2026

AI with Purpose: Dr Jaslyin Qiyu from Cigna Healthcare on Building Trust, Innovation, and Exceptional Customer Experiences

Dr. Jaslyin Qiyu

3 July 2026

Powering the Future of Education: John Ang on Technology Leadership at EtonHouse Education International Group Singapore

John Ang

1 June 2026

Unlocking Better Customer & Employee Experiences on Behind the Mic with Sourabh Mukherjee from Ipsos

Sourabh Mukherjee

27 April 2026

Driving Digital Innovation in Banking with Strategy, Compliance, and Customer Focus on Behind the Mic with Kelferd Hor

Kelferd Hor

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