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News, articles, interviews and every recorded keynote from Altrusia's summits on Conversational AI, customer experience, digital twins and finance.
- NewsSoonWhat's new at Altrusia and across the industries our summits serve.See News
- Blogs17Articles on Conversational AI, customer experience, digital twins and the technology shaping our summit topics.Latest: Is Conversational AI Finally Killing Interactive Voice Response? What the Data Says
- Behind the Mic42Conversations with the leaders who take our stages.Latest: Balancing AI and Empathy: Arian Achmad Prasetio, Head of Customer Service on Building Better Customer Experiences
- Members accessMembersEvery recorded keynote from our summits, for members.Explore the library
Blogs
Latest 14 July 2026
Conversational AI14 July 2026
Is Conversational AI Finally Killing Interactive Voice Response? What the Data Says
Read article
Digital Twin31 March 2026
What If Your Entire Business Had a ‘Test Mode’? Inside the Rise of Digital Twin Thinking
Read article
Generative AI27 October 2025
Generative AI vs Traditional AI: Which is Driving the Biggest Change?
Read articleBehind the Mic
Latest 6 October 2026
6 October 2026
Balancing AI and Empathy: Arian Achmad Prasetio, Head of Customer Service on Building Better Customer Experiences
Arian Achmad Prasetio
28 September 2026
Behind the Mic: Dewantoro Bimo
Dewantoro Bimo, Marketing VP, Telin (PT Telekomunikasi Indonesia International)
22 September 2026
Beyond Automation: Reimagining Customer Service with AI and Human Connection with Christian Berends, Global Customer Service Leader
Christian BerendsMembers access
Every keynote from our stages, in one library.
The recorded keynotes from all our summit editions, to browse by topic, year and speaker. Free for members, approved by our team.