Insights
Articles on Conversational AI, customer experience, digital twins and the technology shaping our summit topics.
Latest articleConversational AI · 14 July 2026 · 5 min read
Is Conversational AI Finally Killing Interactive Voice Response? What the Data Says
For nearly four decades, Interactive Voice Response (IVR) has been the front door of enterprise customer service. Banks used it. Telecom companies depended on it. Healthcare providers scaled support with it. But customers rarely loved it. The familiar experience of…
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Digital Twin31 March 2026
What If Your Entire Business Had a ‘Test Mode’? Inside the Rise of Digital Twin Thinking
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Generative AI27 October 2025
Generative AI vs Traditional AI: Which is Driving the Biggest Change?
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Generative AI12 August 2025
OpenAI Launches ChatGPT-5: Here’s How It Is Pushing the Boundaries in AI Assistance
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Generative AI13 September 2024
How Conversational AI is Revolutionizing the Future of Customer Experience
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Generative AI22 May 2024
Exploring the Evolution of ChatGPT: From GPT-4 to the Latest GPT-4o
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Conversational AI7 March 2024
Dive into the AI Revolution: Upcoming Events That Spark Innovation
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Conversational AI24 January 2024
Augmented Reality in Conversational AI
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Conversational AI7 December 2023
Business Process Automation Through Conversational AI
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Conversational AI7 December 2023
Evolution of Chatbot
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Conversational AI7 December 2023
Contact Center Automation Through Conversational AI
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Digital Twin7 December 2023
Digital twin & Sustainable Manufacturing
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Digital Twin7 December 2023