Behind the Mic
Conversations with the leaders on our stages about AI, digital transformation and customer experience.
42 interviews, newest first
30 June 2025
Today, we’re joined by Babul Balakrishnan, Head of Customer Experience at Thunes, on Behind the Mic as we explore his perspective on CX Innovation and the future of AI in Customer Engagement.
Babul Balakrishnan
20 June 2025
Behind the Mic: Andrea Er
Andrea Er
13 June 2025
Behind the Mic: Ryan Nicholas Leong
Ryan Nicholas Leong
16 May 2025
Behind the Mic: Matthew Chua
Matthew Chua
28 March 2025
Behind the Mic: Gerry de Graaf
Gerry de Graaf
7 March 2025
Today, we welcome Manu Pandey, Vice President of CX at Swiss Re, on Behind the Mic as we dive into insights on CX innovation, AI transformation, and the future of customer engagement.
Manu Pandey
28 February 2025
This Week’s Special Guest on Behind the Mic: Pablo Franco, Director of Product Design at Delivery Hero!
Pablo Franco
21 February 2025
Today we welcome Michael McTear, Emeritus Professor at Ulster University on ‘Behind the Mic’ to share his expertise
Michael McTear
24 January 2025
Joining us today on Behind the Mic: Natasja Wientjes, Senior Director of Customer Service at DHL eCommerce Benelux
Natasja Wientjes
15 January 2025
Today we invite Olga Khryapchenkova, Phd, AI Product Manager at NIO on ‘Behind the Mic’ to share her valuable insights
Dr. Olga Khryapchenkova
12 December 2024
In this edition of Behind the Mic, we welcome Lariana Tamashi to share her invaluable experiences as the General Manager at Kinesso.
Lariana Tamashi
2 December 2024
Today on Behind the Mic 🎤, we welcome Agata Bas, Marketing & CX Advisor and Former Director of Creative Commerce at Dentsu
Agata BasHave a story worth sharing?
Every speaker at an Altrusia summit can be featured in Behind the Mic.