Behind the Mic

Today, we’re joined by Babul Balakrishnan, Head of Customer Experience at Thunes, on Behind the Mic as we explore his perspective on CX Innovation and the future of AI in Customer Engagement. Babul is currently leading the Customer Experience Operations […]

Behind the Mic with Andrea Er Software Engineer at the Government Technology Agency of Singapore : Andrea Er is a Software Engineer at the Government Technology Agency of Singapore (GovTech), formerly deployed as an AI specialist to the JTC Corporation’s […]

Behind the Mic with Ryan Nicholas Leong: Empowering the Next Generation Through Purpose-Driven Coaching Actively evolving the education space with conversational AI is Ryan, whose human self is accompanied by his voice-to-voice AI-clone, RyanAI! Acting as a ‘pocket coach’, RyanAI […]

Behind the Mic with Matthew Chua: Driving Digital & Smart Health Innovation at National Healthcare Group​ Associate Professor Matthew Chua is the winner of the prestigious Global Excellence Award 2024, as a distinguished leader in the field of AI and […]

Behind the Mic with Gerry de Graaf Managing Director at Xdroid International: Sharing Insights on Advancing Conversational AI and Enhancing Customer Experience Gerry de Graaf is the co-CEO of Xdroid, bringing extensive experience and leadership to the communications and contact […]

Today, we welcome Manu Pandey, Vice President of CX at Swiss Re, on Behind the Mic as we dive into insights on CX innovation, AI transformation, and the future of customer engagement. Manu Pandey is a renowned Change Leader known […]

This Week’s Special Guest on Behind the Mic: Pablo Franco, Director of Product Design at Delivery Hero! With more than 20 years of experience in the software industry, Pablo blends strong product design and business knowledge with an entrepreneurial spirit. […]

Today we welcome Michael McTear, Emeritus Professor at Ulster University on ‘Behind the Mic’ to share his expertise Ulster University’s Emeritus Professor Michael McTear has a particular interest in spoken language technology. He has more than 20 years of experience […]

Joining us today on Behind the Mic: Natasja Wientjes, Senior Director of Customer Service at DHL eCommerce Benelux Natasja Wientjes is the Senior Director of Customer Service at DHL Ecommerce Benelux. She has a background in IT and Biochemistry, and […]

Today we invite Olga Khryapchenkova, Phd, AI Product Manager at NIO on ‘Behind the Mic’ to share her valuable insights Dr. Olga Khryapchenkova serves as the Lead Experience Manager for NIO’s in-vehicle AI system, NOMI, overseeing the development of a […]