Behind the Mic
Conversations with the leaders on our stages about AI, digital transformation and customer experience.
Latest interview29 October 2026 · 8 min read
How to Build Smarter and More Responsible AI Products with Gabriel Morais, Global Product Manager
Gabriel Caldas MoraisGlobal Product Manager - AI Chatbot & Candidate Platforms, The Adecco Group43 interviews, newest first
6 October 2026
Balancing AI and Empathy: Arian Achmad Prasetio, Head of Customer Service on Building Better Customer Experiences
Arian Achmad Prasetio
28 September 2026
Behind the Mic: Dewantoro Bimo
Dewantoro Bimo, Marketing VP, Telin (PT Telekomunikasi Indonesia International)
22 September 2026
Beyond Automation: Reimagining Customer Service with AI and Human Connection with Christian Berends, Global Customer Service Leader
Christian Berends
17 September 2026
Designing Customer Experiences Around Human Needs : Wei Jie Kwan, VP of customer success and business insights at NETS on Behind the mic
Kwan Wei Jie
2 September 2026
Where Technology Meets Empathy: Grace Vita on the Future of Customer Experience
Grace Vita
24 August 2026
Where Technology Meets Experience: Alexander Zulkarnain, CMO at Taman Safari on the Future of Destination Marketing
Alexander Zulkarnain
17 August 2026
Building Trusted AI for the Future of Healthcare with Shigeto Miyamoto, APAC Digital & AI Transformation | AI Governance | Japan–ASEAN Business
Shigeto Miyamoto
10 August 2026
Leading Customer Experience with Clarity, Data, and AI: A Conversation with Sandra Samuel, Head of Customer Service at Ninja Van
Sandra Samuel
3 August 2026
Leading Customer Experience in the AI Era: An Exclusive Interview with Dr. Angel Lo, Director of Marketing Communications, APAC at Olympus
Dr Angel Lo
21 July 2026
AI with Purpose: Dr Jaslyin Qiyu from Cigna Healthcare on Building Trust, Innovation, and Exceptional Customer Experiences
Dr. Jaslyin Qiyu
3 July 2026
Powering the Future of Education: John Ang on Technology Leadership at EtonHouse Education International Group Singapore
John Ang
1 June 2026
Unlocking Better Customer & Employee Experiences on Behind the Mic with Sourabh Mukherjee from Ipsos
Sourabh MukherjeeHave a story worth sharing?
Every speaker at an Altrusia summit can be featured in Behind the Mic.