Behind the Mic

Behind the Mic with Dr. Diana Jayasauri on Leading Change as a Multi-Industry Prosci Change Management Practitioner Dr. Diana is a seasoned expert in Organisational Change Management with experience leading innovation, acculturation, and digital transformation across Fortune 500 companies and […]

Behind the Mic with Richard Rahardja: Driving Customer-Centric Digital Transformation at ecoCare Group Company Richard Rahardja is the Head of Digital, Data, and Technology at ecoCare Group Company, Indonesia’s leading hygiene, cleaning, and pest control company. He leads the company’s […]

Maureen Chong, RVP of Asia and India at Zendesk on Scaling CX Success in the Asian Tech Market Maureen Chong is the Regional Vice President, Asia and India at Zendesk, leading go-to-market teams and driving strategic growth in these markets. […]

Behind the Mic with Ramkrishna Yumnam, Key Account Executive at Infobip: Powering Human-Centered CX with Technology With over a decade of experience in technology, particularly in digital solutions, customer experience, and marketing, Ramkrishna Yumnam, Key account executive at Infobip helps […]

Today, we’re joined by Babul Balakrishnan, Head of Customer Experience at Thunes, on Behind the Mic as we explore his perspective on CX Innovation and the future of AI in Customer Engagement. Babul is currently leading the Customer Experience Operations […]

Behind the Mic with Andrea Er Software Engineer at the Government Technology Agency of Singapore : Andrea Er is a Software Engineer at the Government Technology Agency of Singapore (GovTech), formerly deployed as an AI specialist to the JTC Corporation’s […]

Behind the Mic with Ryan Nicholas Leong: Empowering the Next Generation Through Purpose-Driven Coaching Actively evolving the education space with conversational AI is Ryan, whose human self is accompanied by his voice-to-voice AI-clone, RyanAI! Acting as a ‘pocket coach’, RyanAI […]

Behind the Mic with Matthew Chua: Driving Digital & Smart Health Innovation at National Healthcare Group​ Associate Professor Matthew Chua is the winner of the prestigious Global Excellence Award 2024, as a distinguished leader in the field of AI and […]

Behind the Mic with Gerry de Graaf Managing Director at Xdroid International: Sharing Insights on Advancing Conversational AI and Enhancing Customer Experience Gerry de Graaf is the co-CEO of Xdroid, bringing extensive experience and leadership to the communications and contact […]

Today, we welcome Manu Pandey, Vice President of CX at Swiss Re, on Behind the Mic as we dive into insights on CX innovation, AI transformation, and the future of customer engagement. Manu Pandey is a renowned Change Leader known […]