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Conversational AI & CXPast edition

Conversational AI & CX Summit Europe

Munich, Germany · 28–29 October 2026

The recap

Visionary speakers, chatbot providers and conversational AI leaders on the future of customer experience.

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From our stages

All interviews
29 October 2026

How to Build Smarter and More Responsible AI Products with Gabriel Morais, Global Product Manager

Gabriel Caldas Morais
Is Conversational AI Finally Killing Interactive Voice Response? What the Data Says
Conversational AI, 14 July 2026

Is Conversational AI Finally Killing Interactive Voice Response? What the Data Says

Generative vs Traditional AI: Who Leads the Revolution?
Generative AI, 27 October 2025

Generative AI vs Traditional AI: Which is Driving the Biggest Change?

Next edition · 160 days to go

Conversational AI & CX Summit Malaysia

Kuala Lumpur, Malaysia · 15 April 2027

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Conversational AI & CX Summit Europe, Munich 2026 recap | Altrusia