Leading Customer Experience with Clarity, Data, and AI: A Conversation with Sandra Samuel, Head of Customer Service at Ninja Van Sandra Samuel is a Customer Experience leader with over 18 years of experience, including 14 years in leadership roles across […]
Leading Customer Experience in the AI Era: An Exclusive Interview with Dr. Angel Lo, Director of Marketing Communications, APAC at Olympus Dr. Angel Lo is a regional leader and conference speaker specializing in Marketing Communications, Customer Experience (CX), DigitalTransformation, and […]
AI with Purpose: Dr Jaslyin Qiyu from Cigna Healthcare on Building Trust, Innovation, and Exceptional Customer Experiences Dr Jaslyin Qiyu is Chief Marketing Officer and Head of Customer Experience Singapore and Australia for Cigna Healthcare, where she leads brand strategy […]
Powering the Future of Education: John Ang on Technology Leadership at EtonHouse Education International Group Singapore John Ang, serving as the Group Chief Technology Officer (GCTO) at EtonHouse Education International Group, is an experienced professional in technology. His contribution to […]
Unlocking Better Customer & Employee Experiences on Behind the Mic with Sourabh Mukherjee from Ipsos Sourabh Mukherjee is a Mechanical engineer and an MBA in International Business. His first stint came with a leading Pvt sector bank in India. After […]
Driving Digital Innovation in Banking with Strategy, Compliance, and Customer Focus on Behind the Mic with Kelferd Hor Kelferd Hor, CITP, is a Chartered IT Professional (BCS) and banking executive with over 15 years of experience in digital transformation, strategy, […]
What It Really Takes to Scale Conversational AI from Experimentation to Real Customer Impact with Dario Bianchi, CTO at Mindvalley Dario Bianchi is the Chief Product Officer at Mindvalley, leading AI-driven innovation across one of the world’s top edtech and […]
Lolitta Suffian, SVP Customer Experience at Bank Simpanan Nasional (BSN) on the Future of Inclusive and Human-Centric Banking Lolitta Suffian is a creative force in the world of Customer Experience, with over 23 years of leadership across various industries. She […]
Behind the Mic: Martin Kaiser from PRODYNA on Scaling Human–AI Collaboration Through Thoughtful Product Design Since 2024, Martin Kaiser has been the Managing Digital Product Designer at PRODYNA SE, a system integrator that supports enterprises and larger mid-sized companies in […]
Behind the Mic with Vasily Rodochenko, Software Engineer at Flix on Scaling Conversational AI with Trust, Testing, and Feedback Vasily is an ML enthusiast and researcher with 10+ years of experience spanning fintech, compliance, and logistics, backed by a strong […]
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