Behind the Mic

Behind the Mic with Dewantoro Bimo: Exploring the Future of AI and Customer Experience Passionate about driving exceptional customer experiences and brand growth, Dewantoro Bimo has spent over 15 years shaping global B2B marketing strategies and customer engagement. As VP […]

Beyond Automation: Reimagining Customer Service with AI and Human Connection with Christian Berends, Global Customer Service Leader Christian Berends is a customer service leader with extensive experience in global customer operations, customer experience, and AI-driven transformation. As Global Customer Service […]

Designing Customer Experiences Around Human Needs : Wei Jie Kwan, VP of customer success and business insights at NETS on Behind the mic Wei Jie Kwan a customer-centric transformation leader with over 15 years of progressive experience driving enterprise-wide impact […]

Where Technology Meets Empathy: Grace Vita on the Future of Customer Experience Grace Vita is a senior executive specializing in customer experience, service excellence, and business transformation across healthcare and financial services. Most recently, she served as Chief Experience Officer […]

Where Technology Meets Experience: Alexander Zulkarnain, CMO at Taman Safari on the Future of Destination Marketing Alexander Zulkarnain is the Chief Marketing Officer of Taman Safari Indonesia Group, where he leads integrated marketing, digital transformation, and commercial growth across one […]

Building Trusted AI for the Future of Healthcare with Shigeto Miyamoto, APAC Digital & AI Transformation | AI Governance | Japan–ASEAN Business Shigeto Miyamoto is a healthcare and digital transformation leader focused on commercial innovation across Asia, including Japan, Singapore, […]

Leading Customer Experience with Clarity, Data, and AI: A Conversation with Sandra Samuel, Head of Customer Service at Ninja Van Sandra Samuel is a Customer Experience leader with over 18 years of experience, including 14 years in leadership roles across […]

Leading Customer Experience in the AI Era: An Exclusive Interview with Dr. Angel Lo, Director of Marketing Communications, APAC at Olympus Dr. Angel Lo is a regional leader and conference speaker specializing in Marketing Communications, Customer Experience (CX), DigitalTransformation, and […]

AI with Purpose: Dr Jaslyin Qiyu from Cigna Healthcare on Building Trust, Innovation, and Exceptional Customer Experiences Dr Jaslyin Qiyu is Chief Marketing Officer and Head of Customer Experience Singapore and Australia for Cigna Healthcare, where she leads brand strategy […]

Powering the Future of Education: John Ang on Technology Leadership at EtonHouse Education International Group Singapore John Ang, serving as the Group Chief Technology Officer (GCTO) at EtonHouse Education International Group, is an experienced professional in technology. His contribution to […]