Behind the Mic

Behind the Mic with Gerry de Graaf Managing Director at Xdroid International: Sharing Insights on Advancing Conversational AI and Enhancing Customer Experience Gerry de Graaf is the co-CEO of Xdroid, bringing extensive experience and leadership to the communications and contact […]

Today, we welcome Manu Pandey, Vice President of CX at Swiss Re, on Behind the Mic as we dive into insights on CX innovation, AI transformation, and the future of customer engagement. Manu Pandey is a renowned Change Leader known […]

This Week’s Special Guest on Behind the Mic: Pablo Franco, Director of Product Design at Delivery Hero! With more than 20 years of experience in the software industry, Pablo blends strong product design and business knowledge with an entrepreneurial spirit. […]

Today we welcome Michael McTear, Emeritus Professor at Ulster University on ‘Behind the Mic’ to share his expertise Ulster University’s Emeritus Professor Michael McTear has a particular interest in spoken language technology. He has more than 20 years of experience […]

Joining us today on Behind the Mic: Natasja Wientjes, Senior Director of Customer Service at DHL eCommerce Benelux Natasja Wientjes is the Senior Director of Customer Service at DHL Ecommerce Benelux. She has a background in IT and Biochemistry, and […]

Today we invite Olga Khryapchenkova, Phd, AI Product Manager at NIO on ‘Behind the Mic’ to share her valuable insights Dr. Olga Khryapchenkova serves as the Lead Experience Manager for NIO’s in-vehicle AI system, NOMI, overseeing the development of a […]

In this edition of Behind the Mic, we welcome Lariana Tamashi to share her invaluable experiences as the General Manager at Kinesso. With over 14 years of expertise in digital marketing and advertising, Lariana Tamashi is a visionary in AI-driven […]

Today on Behind the Mic 🎤, we welcome Agata Bas, Marketing & CX Advisor and Former Director of Creative Commerce at Dentsu Agata Bas is an accomplished Entrepreneur & Brand Advisor, and former Director at Dentsu & Mindvalley. She is […]

Joining us today Behind the Mic: We have the honor of featuring Pushpendra Kumar, Senior Vice President at PT. Indosat Tbk Pushpendra Kumar is a distinguished digital leader and former management consultant with 14 years of expertise in the technology, […]

Welcome to “Behind the Mic.” Today, we have the honor of featuring Alok Kumar, the Director of User Experience at Myntra. Alok is a true believer in Human-Centered Design, bringing 18 years of extensive experience in the end-to-end design process […]